Privacy Policy

Who is responsible

Galvitech LTDA (CNPJ 57.389.114/0001-92), Rua Armando Andrade 97, Bom Retiro, Joinville, SC, 89223-066, Brazil is responsible for the personal data described here. Contact: contato@galvi.tech.

What we collect

Contact form: your name, company name, email, number of trucks, the tool you use today, your phone number if you give it, and the reference code in the link you used to reach us.

Website usage: privacy-friendly analytics that count page visits and which demo screens are opened, without cookies and without identifying you personally.

Customers of SteamDesk: account details (name, email, company) and the business data you enter, such as your own customers' names, addresses, phone numbers and job history. For that business data, we act on your behalf and process it only to provide the service.

Payments are handled by Paddle.com, our Merchant of Record. We do not receive or store your card details.

How we use it

To reply to you, set up and run your account, provide support, send service emails (such as reminders you configure), improve the product, and meet legal and tax obligations.

We do not sell personal data and we do not use it for third-party advertising.

Who we share it with

Service providers that help us run SteamDesk, under contracts that protect your data: Amazon Web Services (hosting, database and email delivery), Paddle.com (payments and invoicing) and our analytics provider. We may also disclose data when required by law.

Where data is stored

Data is stored on Amazon Web Services servers. Galvitech is based in Brazil, so your data may be accessed from Brazil by our team to provide support.

How long we keep it

Contact form data: up to 24 months after our last conversation, unless you become a customer. Account and business data: while your subscription is active and up to 90 days after cancellation, so you can export it, unless the law requires longer.

Your rights

You can ask to access, correct, export or delete your personal data, or object to how we use it, by emailing contato@galvi.tech. We reply within 30 days.

Security

We use encryption in transit, access controls and regular backups. No system is perfectly secure, and we will notify affected customers of a breach as required by law.

Changes

If we change this policy we will post the new version here with a new date.