Terms of Service

Who we are

SteamDesk is a software product made and operated by Galvitech LTDA (CNPJ 57.389.114/0001-92), Rua Armando Andrade 97, Bom Retiro, Joinville, SC, 89223-066, Brazil ("Galvitech", "we", "us"). These terms govern your use of SteamDesk.

The service

SteamDesk is web-based software for carpet cleaning companies to create quotes, schedule and route jobs, keep customer records and send reminders. It is provided as a subscription (software as a service) and runs in a web browser.

Each subscription includes initial setup of your account in the software (loading your price list and importing your customer list) and support by email and chat. These are part of the software subscription, not separate consulting services.

Your account

You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account and for the people you give access to.

Billing

SteamDesk is billed monthly in US dollars. Founder pricing is $50 per month for our first group of customers. Prices exclude applicable taxes, which are shown at checkout.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Subscriptions renew automatically each month until cancelled.

Cancellation and refunds

You can cancel anytime from your account or by emailing us. After cancelling you keep access until the end of the period you already paid for, and you are not charged again.

Refunds are described in our Refund Policy.

Your data

You own the data you put into SteamDesk, such as your customers, quotes and jobs. We only use it to provide the service to you. You can request an export of your data at any time, including after cancelling.

How we handle personal data is described in our Privacy Policy.

Acceptable use

Do not use SteamDesk to break the law, send spam, infringe others' rights, or attempt to access other accounts or disrupt the service.

We may suspend accounts that violate these terms, after notice when reasonably possible.

Availability and changes

We work to keep SteamDesk available and secure, but we do not guarantee uninterrupted service. We may improve or change features over time. If we make a change that materially reduces what you pay for, we will tell you in advance and you may cancel.

Limitation of liability

To the extent permitted by law, SteamDesk is provided "as is", and our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim.

Changes to these terms

If we update these terms we will post the new version here and, for material changes, notify you by email before they take effect.

Contact

Questions about these terms: contato@galvi.tech.